Have you looked for a job recently? Every now and then I take a look at what’s available in my profession. It’s good to keep on top of who is recruiting and for what level of position. More importantly, it’s good to get an idea of how employers treat job-seekers.That’s the real indicator as to what type of an employer they are going to be!
I met up with an acquaintance of mine recently, who was looking for a new job. She had a job…she was just not very happy and wanted to make a change. Her experience as a job-seeker has made her reconsider her options, and she shared her experience with me, and gave me permission to share, as long as I didn’t mention her name.
Keep it Simple
So, my friend applied, or rather “wanted to apply” for a position that was in line with her job experience and education. In fact, the job was perfect for her. She went on the recruiting company’s website and that is where she discovered she had to apply online, through their applicant portal. I know a lot of companies use these to wade through a large number of applicants, but they are grossly impersonal. And can be rather frustrating! As she worked her way through the various sections, some allowed her to upload her information, and others required her to make her information “fit” into a dropdown menu of selections, that she really didn’t fit into. In the end, she gave up. She decided she didn’t want to work for a company that made getting her information to them such a challenge.
Follow-up with Candidates
She found another job that she thought was a good fit for her. She researched the company and wrote a very thoughtful cover letter, highlighting how her expertise could benefit the company. She got an interview! She did what she was supposed to do. She did more research on the company, searched LinkedIn, to see if she knew anyone who worked there, prepped her “elevator speech” and polished her shoes. The interview went really well. My friend walked out of it on a real high! She really felt a connection with the recruiting manager, and was told they would contact her the following week to set up a second interview. This is great news! Except…they never called her. At the end of the second week, my friend called the recruiting manager and left a short message, “Hi, this is __________. I met with you last week regarding the XYZ position. I am just following up regarding next steps. Please call me at ________.” Still, no call. After two weeks, my friend decided that she did not want to work with a company that left a candidate hanging for two weeks with no information, nor a company that didn’t even return her call.
I see this all too often. Candidates are treated poorly, and this reflects poorly on the company they are interviewing with. Unfortunately, my friend has no idea what happened. The recruiting manager could have become ill or injured and unable to work, or they simply could have misplaced her application package and put her in the wrong file. I know it happens, but it shouldn’t.
My friend decided to stay where she was and made some changes within her own job, to make her happy.
Treat All Potential Employees Well
My point here is that businesses need to review how they treat job applicants. Every point of contact with a job candidate should further solidify their desire to work for that organization. Maybe they don’t get the job they interview for, but you know what? There may be another opportunity down the road. If the candidate is treated well throughout the process, and there is another opportunity, that could save the company money in recruiting costs, if they already have a cache of candidates that have been pre-screened.